P20
REDESIGNING OCCUPATIONAL HEALTH SERVICES: ENHANCING PERSONALIZED CARE AND ORGANIZATIONAL COMMITMENT
M. M. AlMughthim, Saudi Ministry of Health, Riyadh, Saudi Arabia
Background:
The relationship between health and work seeking significant attention, revealing a critical need for enhanced occupational health services. While the occupational health services are absent in a significant portion of businesses, this research identifies a gap within the traditional service models, which employ a one-size-fits-all approach, and the necessity for personalized, person-centered approach. This study aims to create a framework to tailor interventions to workers’ needs.
Methods:
The study employs qualitative research design to integrate person-centered care into occupational health. Data was collected through semi-structured interviews and extensive literature reviews leading to a comprehensive framework for occupational health services that aligns the person-centered care principle.
Results:
The proposed framework aims to create a dynamic and relevant occupational health services, focusing on effective healthcare interventions that are sensitive to the complexities of modern work environments and workforce diversity. To facilitate recognition and implementation, occupational health services are categorized into four main domains according to the sick or injured worker journey —Prevention, Onset of Illness or Injury, Course of Illness or Injury, and Return to Work or Medical Retirement—each with specific subdomains detailing responsibilities and procedures.
Implications for Policy or Practice:
Adopting a person-centered approach in occupational health services results in better recognition of employee needs, leading to enhanced implementation of occupational health policies that improve workplace well-being and contribute to the overall success of the organization through increased productivity and engagement.
